FAQs

Overview

When you first enter our online store, you are assigned a shopping cart that holds your purchases. You can locate products by using the Browse Categories menu on the left or by searching with the Search bar. When you see an item that you want to purchase, you can add it to your cart by entering the number of items to the Quantity box and clicking on the Add To Cart button for that item. You will then see the contents of your shopping cart, including the item(s) that you just added.

At any time, you can view or change the contents of your cart by clicking on the Shopping Cart link at the top of the page. You can remove items from your cart by simply setting the quantity to zero and updating your cart or by clicking the delete button.

When you have finished collecting items, you can click on the Checkout Now button if you are logged in. If you are not logged in, you will need to either create an account or log in to use the shopping cart. Next, you will need to select your preferred method of shipment and click the Continue button. From there, you will need to enter your appropriate credit card or purchase order information. Please note that prior authorization is required to use a purchase order. The final step requires that you confirm your order. You can do this by clicking the Place Order button. You will then be able to view a printable receipt and will also receive email notification of your order. An associate will contact you shortly thereafter to verify and place your order.

Frequently Asked Questions

1). Is my order secure?

Yes. For more details, please see our Security Policy.

2). Can I view the status of my orders?

You can do this at any time. Simply click the Your Account button and scroll down to the Track Order / Billing History section.

3). Who do I contact with my questions?

You may email your questions to [email protected] or call us at 1-800-392-7233. We also have a live chat system that is available Monday - Friday from 8:30 AM to 5:00 PM EST. Click the link at the top of the page to initiate a live chat session with a customer service representative.